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FAQ

What people ask us most

If the answer is not here, call us — we will explain, no obligation.

01How long does a rollout take?

For a smaller shop or service company, usually two to three weeks from signing to the first working day in the system. For manufacturing and multi-branch companies, expect four to eight weeks, because bills of materials, code lists and per-department training take longer.

02Can you migrate the data from the program we use now?

Yes. We normally carry over item code lists, partners, stock balances, open customer and supplier items and fixed assets. Before the switch we run a trial migration on a copy of your data so you can see how everything looks before going live.

03Does the system run in the cloud or on our server?

Whichever you decide. Cloud means we run the infrastructure, take daily backups and monitor it — you need only internet and a browser. On your own server the data stays in your building. You can move between the two later, in either direction.

04What happens if the internet goes down?

Retail keeps working locally — receipts are issued and fiscalised as normal, and the data syncs with head office the moment the link is back. For office work we recommend a backup connection, since reports and postings run against the central database.

05How many users can work at the same time?

There is no technical limit — the system runs with one user or a hundred. The number of users affects the licence price, not the way it works. Each user is separately granted access to specific modules and documents.

06Are upgrades and regulatory changes included?

They are. When a rule changes — a VAT rate, a form, fiscalisation rules — we build it in and ship it to every customer without a new invoice. New versions and bug fixes are included too.

07What does support look like in practice?

You call a number and a person who knows your setup picks up. Most things we solve remotely over AnyDesk while you are on the line. If a site visit is needed we come out — we cover the whole of Bosnia and Herzegovina.

08Does BSS ERP handle multiple branches and warehouses?

Yes, and it is one of the most common uses. Price lists and campaigns are managed centrally, each branch has its own stock and takings, and management sees consolidated turnover and stock by location at any moment.

09What does it cost?

The price depends on the number of users, the modules you choose and whether the system runs in the cloud or on your server. That is why we do not publish a fixed list — after a short conversation you get a quote that states what is included and what is charged monthly, with no hidden lines.

10What if we need a report the system does not have?

We build it. Specific reports, documents and integrations are developed inside the same system, so they survive upgrades. You get an estimate of scope and price before the work starts.

Question not answered here?

Call us or send an enquiry — we reply the same day.

Support

When something stops, a person answers

No ticket system, no queue. You call the number, someone who knows your setup picks up, and most things get solved while you are still on the line.

Remote support

Download AnyDesk, run it and read us the number it shows. We see your screen only while you are in the program and only for the duration of the call.

Download AnyDesk

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Phone and messages

For quick questions, message us on WhatsApp or Viber — it is often faster than email.

Support hours: Pon–Pet · 08:00–16:00

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